Effective Date: 6 August 2026 | Last Updated: 6 August 2026
Applies to direct purchases from purnavejewelz.com and other direct digital sales channels, unless stated otherwise.
1. About this Policy
This Cancellation Policy explains when and how an order placed directly with Purnave Jewelz may be cancelled or modified. It forms part of the Terms & Conditions.
2. Cancellation by the Customer
A customer may request cancellation at any time before the order has been dispatched. Cancellation requests must be sent from the email address or telephone number used for the order to care@purnavejewelz.com and must include the order number, customer name and reason for cancellation.
A cancellation request is not automatically accepted merely because it has been sent. Once an order has been packed, handed to the courier or marked as dispatched, cancellation may no longer be possible. The customer may then use the applicable Return, Exchange & Refund Policy after delivery.
3. Order Modifications
Requests to change a delivery address, product, colour, quantity or contact detail may be considered only before dispatch and are subject to operational feasibility and stock availability. Purnave Jewelz may ask the customer to cancel the original order and place a new order.
4. COD Orders
Cash-on-delivery orders, where available, may also be cancelled before dispatch. Repeated refusal of dispatched COD orders or repeated return-to-origin events may result in COD being restricted for future orders associated with the same contact details or address.
5. Personalised, Custom or Pre-Order Items
Where Purnave Jewelz offers personalised, custom-made, made-to-order or pre-order items, the product page or order confirmation may state that cancellation is unavailable after production, procurement or personalisation has begun. This does not affect rights relating to a defective, damaged, incorrect or misdescribed product.
6. Cancellation by Purnave Jewelz
Purnave Jewelz may cancel an order for reasons including:
- the product becoming unavailable or a stock-record error;
- payment failure, reversal or inability to verify payment;
- an obvious pricing, description or technical error;
- an incomplete, incorrect or non-serviceable delivery address;
- suspected fraud, misuse, unauthorised resale or violation of website terms;
- a legal, regulatory, safety or logistical restriction; or
- a force-majeure event that prevents fulfilment.
Where practicable, the customer will be informed using the contact details provided with the order.
7. Refunds for Cancelled Prepaid Orders
When a prepaid order is validly cancelled before dispatch, or is cancelled by Purnave Jewelz, the eligible amount will be refunded to the original payment method. Purnave Jewelz will ordinarily initiate the refund within 5-7 business days after confirming cancellation. The bank or payment provider may take additional time to credit the amount.
Purnave Jewelz does not charge a separate cancellation fee for an order cancelled before dispatch.
8. Marketplace and Exhibition Purchases
Orders placed through a third-party marketplace are also subject to that marketplace’s cancellation process. Purchases made at exhibitions or other in-person events are completed at the point of sale and ordinarily cannot be cancelled after the customer has taken possession, except where applicable law provides otherwise.
9. Contact
Email: care@purnavejewelz.com | Telephone/WhatsApp: +91 93610 01028 | Hours: 11:00 AM-8:00 PM IST on business days.