Yes, our jewellery is selected for better resistance to tarnishing than ordinary fashion jewellery. Many of our pieces are made using stainless steel with PVD coating, which is designed to help the finish last longer with proper use and care.

However, “anti-tarnish” does not mean “it can never tarnish.” How long a piece retains its finish depends on factors such as frequency of wear, skin chemistry, humidity, storage, perfume, cosmetics, sweat, water and chemical exposure.

The simple rule? Treat your jewellery with a little care, and it will love staying in your everyday rotation for much longer.

For best results, keep it dry when possible, avoid direct contact with perfume and chemicals, wipe it gently after wearing, and store it separately.

There is no single lifespan that applies to every person or every jewellery piece.

Depending on the design, coating, how frequently you wear it and how you care for it, many anti-tarnish pieces may retain their appearance for a considerably longer period than regular fashion jewellery.

Because every customer's lifestyle and skin chemistry are different, we do not promise a fixed six-month, one-year or lifetime anti-tarnish guarantee.

Think of anti-tarnish jewellery as longer-lasting everyday jewellery—not indestructible jewellery.

Want it to stay beautiful longer? Avoid perfume, sanitiser, chlorine, salt water and harsh cleaning products, and store each piece separately after use.

We like to keep this simple.

Standard shipping within India:

• Orders below ₹500:  shipping
• Orders of ₹500 and above: FREE standard shipping
• Cash on Delivery: additional COD charge

So, for example, if your COD order is ₹650, standard shipping is free and only the additional COD fee applies.

COD availability may depend on your PIN code and courier serviceability.

Once your order is confirmed, we generally process it within 1–3 business days.

After dispatch, estimated delivery is usually:

• Metro and major cities: 3–7 business days
• Other serviceable locations: 5–10 business days
• Remote locations: 7–14 business days

Our business days are Monday to Saturday, excluding public holidays.

Once your order is dispatched, tracking details will be shared through the available contact channel.

Occasionally, courier delays caused by weather, festivals, transport disruption or remote-location serviceability can affect these estimates.

We do not provide return or exchange options for change of mind requests.

First—keep the product, outer packaging and shipping label with you.

Please contact us as soon as possible, preferably within 48 hours of delivery, at:

care@purnavejewelz.com

Include:

• Your order number
• Your name
• Clear photographs of the product
• Photographs of the packaging/shipping label
• A short explanation of the issue
• An unboxing video

An unboxing video is very helpful for situations involving damaged parcels, missing products or incorrect items, so we recommend recording one when opening your order.

Once the issue is verified, depending on the situation, we may offer a replacement, exchange, store credit or refund.

You can request cancellation before your order has been dispatched.

Email us at:

care@purnavejewelz.com

or contact us on:

+91 93610 01028

Please mention your order number.

We can also try to help with changes such as:

• Delivery address
• Product
• Quantity
• Contact details

but only if the order has not yet been dispatched and the requested change is operationally possible.

Once an order has been handed over to the courier, cancellation or modification may no longer be possible.

So if you notice something wrong after ordering, contact us as early as you can

Don't worry—there are a few quick checks that solve many cases.

First, please check with:

• Family members
• Neighbours
• Apartment security
• Reception
• Office mailroom
• Anyone who may have accepted the package for you

If you still cannot locate the parcel, contact us within 48 hours of the delivery status at:

care@purnavejewelz.com

Please share your order number and registered mobile number.

We will raise the issue with the courier and request delivery confirmation or proof of delivery. The final resolution will depend on the courier investigation and available evidence.