Effective Date: 6 August 2026 | Last Updated: 6 August 2026
Applies to direct purchases from purnavejewelz.com and other direct digital sales channels, unless stated otherwise.
1. Service Area
Purnave Jewelz currently ships only within India, to PIN codes served by its courier or logistics partners. Availability may vary by product, payment method, order value and destination.
2. Processing Time
Orders are ordinarily processed within 1-3 business days after payment confirmation and order verification. Business days are Monday to Saturday, excluding public holidays. Personalised, pre-order, high-volume or verification-required orders may take longer, and the relevant timeline should be displayed or communicated.
3. Estimated Delivery
After dispatch, indicative delivery times are:
- Metro and major cities: approximately 3-7 business days;
- Other serviceable locations: approximately 5-10 business days; and
- Remote or limited-service locations: approximately 7-14 business days.
These are estimates, not guaranteed delivery dates. Weather, festivals, strikes, transport disruption, regulatory checks, incorrect addresses, courier capacity and other events outside reasonable control may cause delay.
4. Shipping Charges
Standard shipping is free where the final order value after discounts is ₹500 or above. For orders below ₹500, a standard shipping charge will apply. The applicable shipping charge will be displayed or communicated before the order is confirmed.
5. Cash on Delivery
Cash on delivery may be offered for selected serviceable PIN codes and is subject to order verification. A separate COD charge in addition to any shipping charge. Therefore, a COD order below ₹500 attracts shipping plus COD charge, while a COD order of ₹500 or above receives free standard shipping and attracts only the COD charge.
6. Tracking
Where available, tracking details will be sent by email, SMS, WhatsApp or another contact method supplied with the order. Tracking information may take up to 24-48 hours after dispatch to update on the courier system.
7. Correct Address and Contact Details
The customer is responsible for providing a complete serviceable address, correct PIN code and reachable telephone number. Address changes are subject to the Cancellation Policy and may not be possible after dispatch.
8. Delivery Attempts and Return to Origin
The number of delivery attempts is controlled by the courier and is ordinarily two or more. If delivery fails because the customer is unavailable, refuses the parcel, gives an incomplete or incorrect address, or cannot be contacted, the order may be returned to origin.
Where return to origin results from customer error or unavailability, reshipping may require advance payment of the actual reshipping charge. For a prepaid order that is not reshipped, the product value may be refunded after the parcel returns and is inspected, less actual forward and return logistics charges where legally permitted and clearly attributable to the customer. No such deduction should apply where the failure was caused by Purnave Jewelz or the courier.
9. Delayed, Lost or Stalled Shipments
A customer should contact care@purnavejewelz.com if tracking has not changed for an unusual period or the estimated delivery window has passed. Purnave Jewelz will raise an investigation with the logistics provider. Investigations ordinarily require up to 7 business days and may take longer for remote routes.
If a shipment is confirmed lost, Purnave Jewelz will offer reshipment, store credit or a refund, subject to stock availability and the customer’s preference.
10. Marked Delivered but Not Received
If tracking shows delivered but the parcel has not been received, the customer should notify Purnave Jewelz within 48 hours and first check with household members, neighbours, reception or security staff. Purnave Jewelz will request proof of delivery and investigate with the courier. A resolution will depend on the investigation and available evidence.
11. Damaged or Tampered Parcel
Where reasonably possible, the customer should refuse a visibly open or severely damaged parcel. If accepted, preserve the packaging and report the issue promptly under the Return, Exchange & Refund Policy.
12. Split Shipments
An order may be dispatched in more than one parcel. The customer will not be charged additional shipping solely because Purnave Jewelz splits an order.
13. Marketplace Orders
Marketplace delivery timelines, charges and claims procedures are also governed by the relevant marketplace. The customer should use the marketplace order page for tracking and service requests.