Privacy Policy - Purnave Jewelz

Effective Date: 6 August 2026 | Last Updated: 6 August 2026

Applies to direct purchases from purnavejewelz.com and other direct digital sales channels, unless stated otherwise.

1. Who We Are

Purnave Jewelz is operated by a sole proprietor, from 35/16 Palayappan Street, Seven Wells, Chennai – 600 001, Tamil Nadu, India. In this Privacy Policy, “Purnave Jewelz”, “we”, “us” and “our” refer to this business.

2. Scope

This Privacy Policy applies to personal information collected through purnavejewelz.com, direct orders and enquiries through Instagram or WhatsApp, customer-care and grievance communications, exhibitions, and other direct interactions. A third-party marketplace may apply its own privacy policy to information it collects independently.

3. Information We May Collect

Identity and contact information, such as name, email address, telephone number and delivery/billing address.
Order and transaction information, such as products purchased, order value, invoice details, returns, exchanges and refunds.
Payment-related information supplied to a payment gateway. We do not intend to store complete card numbers, CVVs, UPI PINs or banking passwords.
Account information, if account creation is enabled, such as login identifier and securely protected authentication information.
Communications, including emails, WhatsApp messages, support requests, grievance records and survey responses.
Content voluntarily submitted by a customer, such as ratings, reviews, photographs or videos.
Technical and usage information, such as IP address, device/browser details, referral source, pages viewed, timestamps, cookie identifiers and interactions with advertisements.
Exhibition or offline-order information necessary to issue invoices, fulfil orders, provide support or obtain marketing consent.

4. How We Use Information

to accept, verify, process, fulfil and deliver orders;
to process payments, cancellations, exchanges, returns and refunds;
to communicate order status, shipping updates, service messages and responses to enquiries;
to prevent fraud, misuse, payment disputes and security incidents;
to maintain transaction, tax, accounting and compliance records;
to improve products, website performance, customer experience and business operations;
to display customer reviews or content where the customer has submitted it for that purpose or granted permission;
to send promotional messages where the customer has consented or where otherwise permitted by applicable law; and
to establish, exercise or defend legal claims and comply with lawful requests.

5. Consent and Marketing Choices

Where consent is required, Purnave Jewelz will seek a clear affirmative choice. A customer may withdraw marketing consent using an unsubscribe link, available communication controls or by contacting care@purnavejewelz.com. Withdrawal does not affect processing already lawfully carried out and does not prevent service communications necessary for an existing order.

6. Payments

Payments may be processed by third-party payment service providers. Their systems may collect and process payment credentials under their own terms and privacy practices. Purnave Jewelz ordinarily receives transaction status, limited payment identifiers and settlement information rather than complete payment credentials.

7. Cookies, Analytics and Advertising Technologies

The website may use essential cookies and similar technologies for shopping-cart functions, security, preferences and checkout. Subject to the website configuration and consent requirements, it may also use analytics or advertising technologies to measure traffic, improve performance, understand campaigns and show relevant promotions.

Customers may manage non-essential cookies through an available consent tool or browser controls. Blocking certain cookies may affect some website functions.

8. Sharing of Information

We may share only information reasonably necessary with:

website hosting, e-commerce, cloud, customer-support and communication providers;
payment gateways, banks and fraud-prevention providers;
couriers, shipping aggregators, warehouse and fulfilment providers;
analytics, advertising and marketing providers, subject to applicable choices and consent;
accountants, auditors, insurers, legal advisers and other professional advisers;
government, regulatory, law-enforcement, judicial or consumer-dispute authorities where legally required; and
a successor or purchaser in connection with a genuine business reorganisation, subject to appropriate safeguards.

Purnave Jewelz does not sell personal information as a standalone commercial product.

9. International Processing

Some technology or service providers may process or store information outside India. Where this occurs, Purnave Jewelz will seek to use providers and arrangements permitted by applicable Indian law and appropriate to the nature of the information.

10. Security

Purnave Jewelz will use reasonable administrative, technical and organisational safeguards appropriate to its size and operations. No online system can be guaranteed to be completely secure, and customers should protect account credentials and report suspected misuse promptly.

11. Retention

Personal information will be retained only for as long as reasonably necessary for the purpose collected, customer support, fraud prevention, dispute handling and legal compliance. Transaction, invoice and tax-related records may be retained for up to eight years or longer where a law, audit, assessment, claim or proceeding requires it. Marketing records may be retained until consent is withdrawn or the information is no longer needed.

12. Customer Rights and Requests

Subject to applicable law, a customer may request access to a summary of personal information, correction of inaccurate information, erasure where retention is no longer required, withdrawal of consent, or grievance redressal. Requests may be sent to care@purnavejewelz.com. Purnave Jewelz may verify the requester’s identity and may retain information where legally required.

13. Children

Purnave Jewelz products and website sales are intended for adults. We do not knowingly invite children to place orders or provide personal information. A person under 18 should use the website only through a parent or lawful guardian.

14. Third-Party Links and Platforms

The website or communications may contain links to third-party websites, social platforms, payment services or marketplaces. Purnave Jewelz is not responsible for the independent privacy practices of those third parties.

15. Changes to this Policy

This Privacy Policy may be updated to reflect changes in law, technology, vendors or business practices. The updated version will show a revised effective or last-updated date.

16. Privacy Contact and Grievances

Privacy requests: care@purnavejewelz.com. Formal grievances: grievance@purnavejewelz.com, addressed to Kamlesh Jain, Co-Founder and Grievance Officer, at the registered address stated above.